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Environmental factors
- Our work is heavily influenced by factors outside of our control relating to the wider context of local audit, most notably MHCLG plans to reform the local audit system.
- Although we are largely unable to control them, we monitor the following facts and figures to provide a barometer for our work so we can assess the impact of material changes:
- Percentage of audit opinions delivered by the backstop date
- Number of auditor appointments made
- Percentage of bodies responded to our annual scale fees consultation
- Number of approved fee variation requests
- Number of ‘unique matters’ received into the General Enquiries mailbox
- Total pageviews to our website
- Freedom of Information requests received and responded to
- We will measure our performance in delivering our statutory role. Our performance against these indicators will be reviewed by the Board on a quarterly basis.
Communications
- Percentage of bodies responding to our client survey
- Number of communications issued to s151 Officers and Audit Committee Chairs
- Number of media news articles produced or supported with a PSAA quote or mention
Setting fees
- Processing of fee variations
Managing Public Money
- Percentage of indirect costs to direct costs
Being financially responsible
- Percentage of undisputed trade invoices paid within 10 days of the invoice date
- Percentage of non-staff expenditure authorised with a valid purchase order
People
- All employees have an annual appraisal and personal development plan
- Employee satisfaction
- Workforce diversity (age, gender, ethnicity, disability)
- Sickness absence rate
- Employee retention rate
- Hours worked in excess of contracted hours
- Vacancy management
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