Measuring contract activity and our performance
Environmental factors
- Our work is heavily influenced by factors outside of our control relating to the wider context of local audit such as: DLUHC decisions about the local audit system; FRC actions and priorities as shadow system leader; and wider audit reforms including ARGA.
- We will monitor the factors and assess the impact of any material changes on our work.
- Number of audit opinions delivered by the publishing date
- Number of responses received to the annual scale fees consultation
- Number of Fee variation requests
- Requests received for non-audit services work
- Number of issues of non-compliance with the Terms of Appointment
- Number of general enquiries received from members of the public
- Total pageviews to our website
- Number of formal complaints received about us and our contracted audit firms
- Freedom of Information requests received
- Enquiries under the Data Protection Act received
Key performance indicators
- We will measure our performance in delivering our statutory role. Our performance against these indicators will be reviewed by the senior management team on a quarterly basis and by the Board every six months.
Appointing auditors and Managing the audit contracts
- Percentage of responses from Directors of Finance and Audit Committee Chairs to our annual audit quality survey
- Number of communications issued to opted-in bodies
- Number of meetings of the Advisory Panel
- Number of Local Audit Quality Forum events held
- Number of media news articles produced or supported
Setting fees
- Setting the scale fees set by the date required by the Regulations
- Processing of fee variations
Managing Public Money
- Percentage of indirect costs to direct costs
- Percentage of Freedom of Information requests responded to within 20 working days (or the timescale specified where the matter is complex)
- Percentage of Data Protection Subject Access Requests responded to within one calendar month (or the timescale specified where the matter is complex)
- Timeliness of response to complaints
Being financially responsible
- Percentage of undisputed trade invoices paid within 10 days of the invoice date
- Percentage of non-staff expenditure authorised with a valid purchase order
- Production of an annual report and accounts following relevant accounting standards and the requirements of the Companies Act 2006
Managing our people
- All employees have an annual appraisal and personal development plan
- Employee satisfaction